My Journey in Tech: From Customer Service to Product Design

We are very invested in the success stories of our students at The Bulb Fellowship Program, and this week, we spoke with Joseph Etim, who has transitioned from a Customer Service Manager to a Product Designer after the fellowship program with us at The Bulb.

Joseph’s passion for technology led him to embark on an incredible journey from a customer service manager to a thriving Product Designer. He had a flair for designing and wanted to learn further and make money from it.

Joseph “had a friend who had gone through the fellowship program, and the excos' testimonials were also great”. He spent some time weighing his options and “he felt like it was the perfect place” to enrol.

Joseph shared his motivation for interest in Product Design and stated that he “had a little experience in design but wanted to get better and see how they always turned out very great students”. He also “wanted to have a one-on-one interactive experience with somebody who had been in the field, " which is one of the perks of the fellowship program at the Bulb. We go beyond traditional teaching and engage our students with hands-on experience on real-life projects, and guidance from experienced tutors, giving them the confidence they need after graduation.

Joseph went through his course, and was not just the best in his class but also, began to train other people in Product Design for him, “It was a good part for me because I had this penchant for training people right from my secondary school to my university days”

Joseph recalls his training experience as “interesting. I met very amazing people and made friends with my classmates, made friends with my facilitator and there was so much support from the community manager and the staff are always trying to get an update on your learning. There were surveys to gauge how you were faring to know if you were getting your money’s worth”.

Joseph also describes the training hub as “a safe haven”, he “spent 70% of my time here, I’m always here early and I don’t leave even after classes because it’s more convenient to stay here and learn. The internet access is fabulous too”

Speaking on his favourite project during his training, Joseph shared that “one of my best projects involved creating a mobile app where people can order for meals but aside from the fact that people can order food on this app, they can track their dietary intake”. Joseph shares that this is only one of the several solutions that were created with his input during his fellowship Program at The Bulb.

Post graduation, Joseph is now training students at The Bulb as a certified product designer and working in Blockchain as a designer for Web3.

Just like Joseph, you can have a smooth and easy transition. Apply now for the Fellowship Program and take the first step toward your dream career in tech. Also, The Bulb is presently giving 10 million naira in scholarship for fellowship with us and this could be a great opportunity to enrol at a subsidized rate and kickstart your own journey. Find out more, we can’t wait to meet you!